Delivery & Returns

CHANGE OF MIND

If you don’t like your product for any reason, and it is 14 days or less since you received it, please download and follow the instructions on the returns form if you wish to return your purchase before the expiry of your cooling off period, via our dedicated An Post returns service. You must include the ‘001’ order ref from your dispatch docket in the ‘order number’ field on your form.

You must return the product within 14 days of confirmation, and no less than 28 days in total from receipt of the product.

Any refund will be processed back through the original payment method within 14 days of receipt of your return.

FAULTY PRODUCT

Fónua will refund or replace any faulty product that is reported within the first 30 days of receipt. Please download and follow the instructions on the returns form to have your item returned via our dedicated An Post returns service.

Please provide as much detail as possible about the fault.

Upon return to Fónua, product will be tested and if the fault is replicated, a refund will be made to the original payment method. If a fault cannot be replicated, we may return the product back to you and no refund will be issued.

If you’d like a replacement product, let us know by contacting our support team via the chat icon, as well as selecting ‘replacement’ on the returns form.

FAULTY PRODUCT (30+ DAYS)

If your Xiaomi handset, tablet or wearable incurs a fault within the warranty period, however is over 30 days you since you purchased it, you can arrange a repair via our fully manufacturer approved service center Fónfix, here.